From humble beginnings, inspiration started as a child watching his father repair and build computers. Since then, I've strived to improve my current skills as well as learn new skills that'll help me solve all types of technical challenges that may come my way.
I believe in fairness and I believe in due credit. Right is right, even when no one is doing it, and wrong is wrong, even when everyone is doing it.
Being the best version of yourself is being someone who can not only teach others, but is also willing to be taught. Seeking guidance, advice, and assistance is not a sign of weakness but a sign that you are willing to learn from others. No one knows everything.
I've had many roles, and i've carried core concepts and understanding of things from one role to the next. Currently having roles in Sales, IT, Software Development, Web design, and Management.
Current Location
Current Servers
Hours studied
Projects Completed
Need help getting everything online? I can assist with networking setup, configuration, maintenance, and security.
Need technical advice? Need assistance with IT related things? I help people make the right decisions, point them in the right direction, and offer guidance.
Need help with your mobile device? I can troubleshoot various issues with mobile devices and offer advice on purchase decisions that suit your needs when it comes to phones.
Need tech support? I can troubleshoot, diagnose, and remedy most issues that involve hardware and/or software.
Need help managing a team? With plenty of management experience, I can lead the team to excellence and increase performance.
Need help getting servers configured? I'm able to configure servers based on company needs and standards.
All in 1 Wireless
Store Manager (06/2023-Present)
- Devised innovative sales strategies, boosting commission by 15%.
- Enhanced customer retention to 80% through building relationships.
- Successfully increased monthly sales by 15% through revised sales tactics.
Assistant Store Manager (10/2017-06/2023)
- Successfully trained six sales personnel to uphold company benchmarks, enhancing performance by 20% and garnering recognition for intuition, creativity, and exemplary problem-solving abilities.
- Engaged with an average of 50 customers each day, addressing diverse troubleshooting inquiries, promoting phone protection plans, and presenting supplementary service options. Achieved an 87% customer satisfaction rating.
- Exhibited strong organizational aptitude by offering support to fellow customer service representatives, participating in inventory management, and collaborating with management to refine operational strategies.
Sales Representative (10/2014-10/2017)
- Acquired advanced sales strategies and negotiation expertise, resulting in boosted sales figures and enhanced customer retention.
- Maintained the cleanliness and tidiness of the store on a daily basis.
- Provided product knowledge and informed customers about additional services tailored to their requirements.
- Utilized probing questions to identify customer needs and preferences regarding services and devices.
Bachelor in Business Administration
The University of Mississippi
Major: Management Information Systems
Associates of Arts
Northwest Mississippi Community College
Major: Management Information Systems
EPA Universal Certification
Delta Technical College
Also Earned: R410a Refrigeration Certification
High School Diploma
Warren G Harding High School
General: Hardware Configuration, Software Troubleshooting, Technical Support, IT Support, Help Desk, Security Configuration, Active Directory, SIEM (Security Information and Event Management) Installation, Configuration, and Management
Networking: Network Security, Firewall Configuration, Network Management, Routers, Layer 2 and 3 Switches, Virtualization, IDS/IPS, Wireless Networks, Network Systems Installation, Network Maintence, LAN, WAN, PAN, Proxy
Mobile: Mobile Device Security, Mobile Device Support, Mobile Device Troubleshooting, Mobile Device Management
Data: Data Security, Disaster Recovery Planning, Identity and Access Management, Data Backups, Access Control, Log Analysis, Risk Assessment
TCP, UDP, ARP, DHCP, DNS, HTTP, HTTPS, RDP, SSH, FTP, TFTP, SMTP, POP3, IMAP, NTP, LDAP, BGP
Windows: Windows 7, Windows 8, Windows 10, Windows 11, Windows Server 2019
Linux: Ubuntu Server 20.04 LTS, PopOS, Ubuntu, Kali linux, Proxmox
MacOS
Mobile: Android, IOS
Linode, Amazon Web Services, Microsoft Azure
Wireshark, Nessus, Microsoft Office, NMAP
HTML, CSS, PHP, SQL, Javascript
Critical Thinking, Problem Solving, Leadership, Creative Problem Solving, Resourceful, Team Building, Communication, Collaboration, Adaptability, Self-Management, Project Management, Customer Service, Sales, Risk Management